Receptionist

 Department:  Business Operations 

 Reports to:  Executive Assistant to VP Operations

 Location:  Tucson, Arizona

 Hours:  Part-time, Non-exempt (30-39 hrs/week)

 Shift:    7 am - 1:30 pm (non-DST hours) 

              6 am - 12:30 pm (DST hours) 

(The above shifts reflect a 30 minute unpaid lunch break.) 

 ** No relocation available for this position.

POSITION SUMMARY 

Serves as “Director of First Impressions” between constituents, visitors, and staff. Ensures the reception area is covered at all times during regular business hours. Greets, screens and registers all on-site visitors. Answers high volume multi-line phone system utilizing professional customer service skills, and appropriately screens and routes all incoming calls. Responds to inquiries about the ministry. Navigates ministry website to answer questions or redirect constituents. Oversees administration of reserving in-house meeting rooms.  Transacts in-house product sales. Possesses ability to work independently with minimal supervision.

 ESSENTIAL FUNCTIONS  

• Acts as liaison between constituents and staff; represents organization in a professional manner
• Responsible to open and/or close lobby/receptionist area daily
• Receives, screens and routes all incoming calls (may be required to do the same for incoming emails)
• Greets/intercepts all on-site visitors and directs them to their appropriate destination per established procedures
• Continuously keeps up-to-date with ministry activities/events, changes, new station additions, etc.; regularly updates Events Notebook   with current ministry events/activities
• Conducts sales transactions of  ministry-related product with company visitors and maintains required receptionist desk inventory of the same
• Receives and records donations to the ministry from walk-in constituents per established procedures
• Assists in updating the Front Desk Procedure Manual
• Establishes and maintains solid working relationships with both internal and external customers

 NON-ESSENTIAL FUNCTIONS   

• Schedules and maintains meeting room calendars
• Updates and distributes staff Phone Extension Lists, on as-needed basis
• Coordinates incoming/outgoing UPS, FedEx, etc., deliveries with mailroom staff
• Other duties and projects as assigned by supervisor or Area VP

MINIMUM QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:  

• High school diploma or GED  
• Two (2) years experience as a Receptionist or Customer Service Rep
• Previous experience using a multi-line phone console

 KNOWLEDGE, SKILLS & ABILITIES:  

• Strong PC skills including proficiency with Microsoft Office (Outlook, Word, Excel); internet savvy
• Excellent keyboarding skills; ability to type 40 – 50 WPM with high level of accuracy
• Self-motivated with strong organizational, interpersonal and decision-making skills
• Excellent oral and written communications skills (including telephone etiquette)
• Ability to effectively and professionally represent FLC; requires maturity, poise, and professionalism (includes presenting a professional appearance) 
• Easily adaptable to a rapidly changing work environment 
• Ability to appropriately interact with individuals of all ages and social & ethnic backgrounds, and display patience with demands of customers
• Is a good listener, yet possesses quick-thinking capabilities
• Must have flexibility of being able to work either an available AM shift (early morning hours) or PM shift and, dependent upon regular shift assignment, must possess the ability to periodically work extended time beyond the end of the AM shift or prior to the normal start time of the PM shift, on an as-needed basis.

 OTHER MINIMUM QUALIFICATIONS: 

• Commitment to serving others and ensuring customer satisfaction 
• High level of dependability and reliability 
• Christian character that reflects the mission, vision and values of Family Life Communications

Our cutting-edge team provides a competitive salary and a comprehensive benefits package.  If you would like to use your gifts and talents to serve Christ, please send cover letter and resume to:

 *No submissions will be considered without a completed/signed employment application.  

Family Life Communications Incorporated
Attn: Human Resources Department
PO Box 35300
Tucson, AZ 85740

Fax Number: 520-469-7314
E-mail: hr@flc.org 

 Job Application Form (Word Format, 220 KB)
 Job Application Form (PDF Format, 42 KB)