Receptionist – Part Time – Tucson, AZ

Job Title: Receptionist – Part-Time Positions  Available – Two

Location: Tucson, AZ

Available Shift AM : Morning –  8:30 am – 1:00

Available Shift PM: Afternoon – 1:00 – 5:00

Job Classification: Non- Exempt

We are looking for two part-time receptionists to join our team!

POSITION SUMMARY

Serves as “Director of First Impressions” between constituents, visitors, and staff. Ensures the reception area is always covered during regular business hours. Greets, screens and registers all on-site visitors. Answers high volume multi-line phone system utilizing professional customer service skills, and appropriately screens and routes all incoming calls. Responds to inquiries about the ministry. Navigates ministry website to answer questions or redirect constituents. Oversees administration of reserving in-house meeting rooms. Transacts in-house product sales. Possesses ability to work independently with minimal supervision.

ESSENTIAL FUNCTIONS

  • Acts as liaison between constituents and staff; represents organization in a professional manner
  • Responsible to open and/or close lobby/receptionist area daily
  • Receives, screens and routes all incoming calls
  • Receive incoming e-mails and decide if they should be responded to by a list of preset responses (and which response to use) or if they need to be forwarded to the department head
  • Manage list of preset responses by updating as necessary, obtaining new responses for a recurring question and change wording as necessary to accommodate different variations of the same issue
  • Greets/intercepts all on-site visitors and directs them to their appropriate destination per established procedures
  • Continuously keeps up to date with ministry activities/events, changes, new station additions, etc.; regularly updates Events Notebook with current ministry events/activities
  • Conducts sales transactions of ministry-related product with company visitors and maintains required receptionist desk inventory of the same
  • Receives and records donations to the ministry from walk-in constituents per established procedures
  • Assists in updating the Front Desk Procedure Manual
  • Establishes and maintains solid working relationships with both internal and external customers
  • Reviews and edit for conciseness the prayer requests prior to releasing to the Prayer Wall
  • Collects names and e-mail addresses from RPC’s ‘Name Slips’ for Mail Chimp
  • Assist other departments with tasks and duties (i.e. Donor Care, Advancement and Estate Planning)
  • Have a strong characteristic of empathy to handle callers and prayer wall requests. Respond to heavy hearted prayer requests with a Christlike attitude.
  • Perform search and updates to Households on Sales Force

NON-ESSENTIAL FUNCTIONS 

  • Schedules and maintains meeting room calendars
  • Updates and distributes staff Phone Extension Lists, on as-needed basis
  • Coordinates incoming/outgoing UPS, FedEx, etc., deliveries with mail room staff
  • Performs other duties as assigned by supervisor or department Chief
  • Participates in Sharathons as required

MINIMUM QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

  • High school diploma or GED
  • Two (2) years experience as a Receptionist or Customer Service Rep
  • Previous experience using a multi-line phone console

 We care about our team and provide a competitive salary and affordable benefits package that make your life better. If you are interested, please send completed application with cover letter and resume to: hr@flc.org 

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